Pole Info Center

Frequently Asked Questions

The questions below are those we often receive from our downstream partners regarding what products we offer, how to correctly place an order with us, or the status of an order in process.

Hopefully this page helps you with any questions you might have, but don’t hesitate to contact us directly if not.

When is it necessary to add a vibration dampener to a pole?
We typically recommend a vibration dampener when installing poles that are 25’ or taller.
Can the pole base plates be modified to fit existing bolt circles in the field?
When dealing with steel poles, in most cases, we can modify the base plate to fit any existing bolt circle. When dealing with aluminum bases, there are limits to what bolt patterns we can match. In any case, contact Inside Sales to verify if the base plate can be modified and the cost of the modification.
How do you measure to find a bolt circle?
When measuring a 4-bolt pattern, center bolt to center bolt at a diagonal will give you the bolt circle. If that measurement is not possible to do, you can measure from center of bolt to center of bolt side to side. This number will give you the bolt square. You then multiply that by 1.414, and this will give you the bolt circle. Click here for an illustration of this calculation.

When measuring a 3-bolt pattern, measure from bolt to bolt and multiply that by 1.154. Click here for an illustration of this calculation.

Contact us with any questions you might have about these calculations.

What information is needed when properly sizing a pole?
When trying to figure what size pole is needed, we need to know the number of fixtures, brackets, and any other accessories that will be going on the pole and where these items will be located on the pole (in relation to the hand hole). Most importantly, we need to know the EPA (effective projected area) value of each of those items if at all possible. Refer to our Mounting Orientation Guide for information on how to denote proper placement of fixtures, brackets, accessories, and options. If you are unsure about how to provide any of this information, get in touch with your Inside Sales contact, who is happy to help.
What is the difference between an embedded (direct burial) pole and an anchor based pole?
Anchor based poles come with a metal base plate that holds 3, 4, and 6 (most typical) anchor bolts that are cemented into the ground. Embedded poles are directly buried into the ground; thus, they don’t have a base plate nor do they require anchor bolts. With embedded poles, a longer pole shaft is required to compensate for the amount of pole that needs to be buried in the ground. Typically, whatever fixture mounting height you need, take 10% of that plus 2’ and that’s how much of the pole needs to be buried. For example, a fixture mounting height of 20’ requires that 4′ be buried — equaling the need for a 24’ pole.
What are your standard colors/finishes?
You can view our standard colors on our website. Custom colors are generally readily available for an additional color set-up charge. For any non-standard color finish, contact your quotations manager for pricing.
Do you sell to end users or contractors?
Our products get to market solely through our lighting manufacturer sales representatives across the country. Find a Sales Rep on our website by selecting a state in the drop-down menu. Our sales reps will be able to provide you with pricing and lead times on our products as well as help create the ideal lighting layout for your area site lighting needs.
What if I can’t find what I need on your website?
Contact Inside Sales with a detailed description or sketch of what is needed and we will advise you on a proposal. We manufacture a wide variety of custom poles and brackets.

For questions about orders that have already been submitted, contact your Partner Service representative.

Do you make anchor bolt goof plate?
Yes, we manufacture our Two-Tier Adapter Plate, otherwise known as a “goof plate.” When anchor bolts are set incorrectly in the field, the Two-Tier Adapter Plate greatly reduces the labor required to correct the situation by fabricating the bottom base plate to accept the positioning of the incorrectly set anchor bolts and the top base plates provides the correct bolt circle required by the lighting standard. Each Two-Tier Adapter Plate is customized to fit the existing bolt circle as well as the required bolt circle. We then provide a custom steel base cover designed to aesthetically hide the fix and work with the other base covers on the job site.
What does the pole price include?
Pole pricing includes the base, nut covers, anchor bolts, hand hole with cover, drilling the pole top for up to 4 fixtures or a standard size tenon. For our current Sales Reps, log in here to view our stock pole program information.
Can you recommend a concrete foundation size for the pole?
We recommend contacting a qualified professional engineer licensed for and familiar with the local soil conditions and other structural safety factors to design the concrete foundation.
What finish can I order on my pole?
We offer a powder coat, galvanized, or powder coat over galvanized finish for all of our steel poles. Aluminum poles come in a Satin (also called natural or brushed aluminum), powder coat, or anodized finish. Click here for more information about our finishing process.
What information is required to submit an order?
To help expedite the release of orders to our production team, it is important that we receive all of the following information for each order:

  1. Complete ship-to address
  2. Job-site contact name, phone number, and email address
  3. ULS quote number
  4. Distributor purchase order number
  5. Any deviations from standard mounting configurations
  6. Signed-off specifications drawings
  7. Complete order number, along with fixture information (click here for information on how to create a ULS order number)
I submitted all of the information noted in the answer to the question above, but my order still hasn’t been released. Why?
In order for an order to be released, we must have completed freight authorization forms on file. Contact your Partner Service representative to find out if this is what is preventing the release of your order.
How will my order ship?
Most orders are shipped using Gateway Distribution — which specializes in shipping steel and aluminum light poles — or brokered with independent flatbed carriers to ensure our poles arrive damage free. Small parts orders or anchor bolts requested ahead of poles are shipped via UPS.

Every effort will be made to accommodate a customer request for a specific carrier if the customer accepts to pay associated freight costs. In these cases, the freight carrier and account number should be noted on the purchase order.

Click here for more Shipping & Handling information.

About Us

United Lighting Standards has been committed to designing, fabricating, finishing, and packaging high-quality steel and aluminum poles since 1971. We adhere to standards set forth by AASHTO, ASTM International, and NEMA. All of our products are built using fabricating and welding procedures outlined in the American Welding Society (AWS) manual for steel and aluminum to eliminate welding defects and ensure structural integrity.

Read more about ULS